Snapped Worktop

I had a phone call from one of our fitters a few weeks back and it wasn’t good news.

He’d dropped the worktop we’d supplied him, and you can guess what happened next.

Yep.  Snap.  And not the card game either.

What happened next?

Well, I could have asked him to pay for a new one.  After all, it was his mistake and by rights, I could have demanded that money.

But I didn’t, and here’s why…

As it turns out, this guy’s been fitting kitchens since he was 16, and this was the second worktop he’s dropped in his whole career.

The first one cost him £250 to replace, and the supplier billed him for that amount, without so much of a moment of consideration.

I hate to be critical: but that’s short-sighted.

You see, we’re all in this together.  We speak the same language, and the more harmonious we are, the better life is for everyone.

I’m a big believer in the power of reciprocity – I look after you, and you’ll look after me – and that’s exactly what happened with this particular fitter; he recommended us for his next kitchen.

He was pleased to use us because he likes us, and because we looked after him.

I could be wrong, but I don’t think he was desperate to give the previous supplier any more work after he received a bill for £250…

www.pentlandkitchens.com

No Comments


Recent

Archive

Categories

Tags

2021 kitchen trends 2021 A one Interior Joinery Affordable Apliances Appliances BBC Base Unit Stroage Bedroom Design Bedroom range Bedrooms Beespoke Bespoke Kitchens Blue Buzz Home Office Cabinets Claredon Kitchen Clarendon Kitchen Clean Colours Contemporary Kitchen Corner Storage Covid-19 Cupboard Storage Customer Project Customer happy Customer satisfaction DIY Deckton Dream Kitchens Dreamkitchen Fashion Fitzroy Harthforth Gloss Cashmere Glowing review Handleless kitchen Handleless Health Home Hive Home office Home Hunton Kitchen Instagram Isala Warm Grey KBSA article KBSA Kitchen Design Kitchen Fitters Kitchen Fitting Kitchen Installation Kitchen Ranges Kitchen Storage Kitchen Trends Kitchen doors Kitchen nightmare Kitchen worktops Kitchens Design LED lighting LVT Flooring LVT Laminate Larder Storage Leon during lockdown Lighting Lockdown Luxury Making time Michael Fleming Michael Mistral Neff ovens Neff refrigerators Neff New No Hassle Olive Painted Kitchens Peace of mind Pentland Kitchen Company Pentland Kitchens Pentland team Perfect Fit Personalised Pinterest Porter Matt Graphite design Positives Remo Reopening Scottish Herald Second Nature Kitchens Second Nature Shaker Kitchen Sharing Solid Wood Storage Solutions Storage nightmares Storage Supply Team work The Pentland Kitchen Company Top-Quality jobs aaron mundin aaron appliance beautiful blue big reveal bold colours brunswick kitchen classic kitchen design classic shaker clients combination compact kitchen concrete design concrete kitchen concrete living space concrete contact us contemporary corian countertops dark kitchen designs dark kitchen dekton design and installation designer design doors drawers dream kitchen excellent service expert fitting team fitting granite graphite grey grey kitchen hayward kitchen home office design homeowner induction hobs installation interiors joiner kichen layout kitchen appliances kitchen colour ideas kitchen colours kitchen company kitchen cost kitchen designers kitchen hob kitchen lighting kitchens kitchen leon light options luxurious black kitchen marble modern bedrooms modern kitchens modern kitchen modern mornington kitchens multifunctional kitchen neff appliances neff kitchen appliances neff kitchens new kitchen new pallette open plan kitchen open plan living open plan passionate pentland quality quarts quartz renovation retail reviews review right colours ritish Kitchens shaker kitchens showroom simple process simple skilled snap social solid tops stroking style cupboard taps testimonial the team timeless kitchens timeless top service trade traditional colours traditional kitchens traditional trellick kitchen units video visit we're hiring we\'re hiring white quartz worktops winner worktops worktop year review zoning