Challenging ‘that’ fitter perception

I read a pretty harsh blog on the Kitchen and Bathrooms News recently that really touched a raw nerve.

It was rather confronting, you may have come across it. In a recent survey of over 1,500 Brits, 73% reported that kitchen fitters were the most ‘unprofessional’ tradespeople.

I’ve had the pleasure of working with many fitters over the years and I have to disagree.
I know first-hand how frustrating and disheartening it can be trying to deliver an excellent service, when the odds were never in your favour to begin with.

Turning up to a job that hasn’t been measured properly, a kitchen supplier delaying delivery, furniture arriving scuffed and marked. Sound familiar? These are just some of the setbacks beyond your control, that can leave you in the firing line of a disgruntled customer through absolutely no fault of your own.

Here at Pentland, we do things differently. It goes without saying how much we appreciate the loyalty of our clients, because most of them are kitchen fitters that buy from us directly. And we will never forget that.

We know this business inside out and use our experience and knowledge to make every kitchen purchase a seamless transition. We cross our T’s and dot our I’s to ensure we always deliver what we’ve promised, when we’ve promised.

On the rare occasions that things don’t go quite to plan, regardless of the reasons why, we go above and beyond to make them right again.

So, let me finish with a question. Do you want to be classed as one of that 27%, one of the ‘professional guys’? If the answer is yes and you want to work with an honest, reliable company who pride themselves on making your job easier, then lets chat.

No Comments





2021 kitchen trends 2021 A one Interior Joinery Affordable Apliances Appliances BBC Base Unit Stroage Bedroom Design Bedroom range Bedrooms Beespoke Bespoke Kitchens Blue Buzz Home Office Cabinets Claredon Kitchen Clarendon Kitchen Clean Colours Contemporary Kitchen Corner Storage Covid-19 Cupboard Storage Customer Project Customer happy Customer satisfaction DIY Deckton Dream Kitchens Dreamkitchen Fashion Fitzroy Harthforth Gloss Cashmere Glowing review Handleless kitchen Handleless Health Home Hive Home office Home Hunton Kitchen Instagram Isala Warm Grey KBSA article KBSA Kitchen Design Kitchen Fitters Kitchen Fitting Kitchen Installation Kitchen Ranges Kitchen Storage Kitchen Trends Kitchen doors Kitchen nightmare Kitchen worktops Kitchens Design LED lighting LVT Flooring LVT Laminate Larder Storage Leon during lockdown Lighting Lockdown Luxury Making time Michael Fleming Michael Mistral Neff ovens Neff refrigerators Neff New No Hassle Olive Painted Kitchens Peace of mind Pentland Kitchen Company Pentland Kitchens Pentland team Perfect Fit Personalised Pinterest Porter Matt Graphite design Positives Remo Reopening Scottish Herald Second Nature Kitchens Second Nature Shaker Kitchen Sharing Solid Wood Storage Solutions Storage nightmares Storage Supply Team work The Pentland Kitchen Company Top-Quality jobs aaron mundin aaron appliance beautiful blue big reveal bold colours brunswick kitchen classic kitchen design classic shaker clients combination compact kitchen concrete design concrete kitchen concrete living space concrete contact us contemporary corian countertops dark kitchen designs dark kitchen dekton design and installation designer design doors drawers dream kitchen excellent service expert fitting team fitting granite graphite grey grey kitchen hayward kitchen home office design homeowner induction hobs installation interiors joiner kichen layout kitchen appliances kitchen colour ideas kitchen colours kitchen company kitchen cost kitchen designers kitchen hob kitchen lighting kitchens kitchen leon light options luxurious black kitchen marble modern bedrooms modern kitchens modern kitchen modern mornington kitchens multifunctional kitchen neff appliances neff kitchen appliances neff kitchens new kitchen new pallette open plan kitchen open plan living open plan ovens passionate pentland quality quarts quartz renovation retail reviews review right colours ritish Kitchens shaker kitchens showroom simple process simple skilled snap social solid tops stroking style cupboard taps testimonial the team timeless kitchens timeless top selling appliances 2023 top service trade traditional colours traditional kitchens traditional trellick kitchen units video visit we're hiring we\'re hiring white quartz worktops winner worktops worktop year review zoning